1. General Queries
Q: How can I place an order?
A: Orders can be placed through our website www.ahmedsweet.com, via WhatsApp at +92 302 0003456, or by calling our customer care team at the same number.
Support is available Monday to Sunday, from 10 AM to 8 PM.
Q: Do you accept custom or bulk orders?
A: Absolutely! We welcome bulk orders for weddings, corporate events, and special occasions.
Please contact us at info@ahmedsweet.com or call +92 302 0003456. Kindly provide at least 5 days’ notice.
Q: What payment methods do you accept?
A: We accept bank transfers and all major credit/debit cards (Visa, Mastercard).
For online orders, payment in advance is required to confirm your order.
Q: How do I know my order is confirmed?
A: After making the payment, send a screenshot of the transaction along with your order details on WhatsApp.
We’ll confirm your order and share the estimated delivery timeline.
Q: Is delivery available in Multan?
A: Yes, but only through FoodPanda. We do not take or deliver orders directly within Multan.
Q: Where are you located?
A: We currently have two outlets in Multan:
- MDA Chowk, Multan
- Model Town Chowk, Multan
2. Delivery Policy
- Coverage: We deliver across Pakistan.
- Delivery Time: 1–3 business days within Pakistan.
- Tracking: A tracking ID will be shared via WhatsApp once your order is dispatched.
- Packaging: All perishable items are packed in insulated boxes to ensure freshness.
Please inspect your order on arrival and report any issues within 24 hours.
3. Refund Policy
- Eligibility: Refunds are issued only for missing or incorrect items reported within 24 hours of delivery.
- How to Request:
Email us at info@ahmedsweet.com with your order number and photos of the issue. - Processing: Once verified, refunds will be processed within 1–3 business days to your original payment method.
- Note: No refunds for:
4. Exchange Policy
- Due to the perishable nature of our products, we do not accept exchanges.
- However, if the error is on our end, we will replace the item at no extra cost.
Eligibility:
Exchanges are allowed for incorrect or damaged items reported within 24 hours of delivery.
How to Request:
Email info@ahmedsweet.com with your order number, photos, and a brief explanation.
Conditions:
- Items must be in original packaging and unopened.
- Once confirmed, replacements will be shipped within 1–3 business days.
