Mix Nimco

At Ahmed Sweets, we take great care to deliver your favorite sweets fresh, safely, and on time. Please read through our shipping policy to understand how your order will be processed and delivered.

🚚 1. Delivery Areas

• We deliver to all major cities and regions across Pakistan.

💸 2. Shipping Charges

• Delivery charges depend on your order’s weight and location, and will be shown at checkout.
• We occasionally offer free shipping on orders above a certain amount—watch for promotions on our website or social media.

⏱️ 3. Order Processing

• Orders are processed within 1–2 working days.
• Once shipped, you’ll receive a confirmation message with tracking details via email or WhatsApp.

📦 4. Delivery Timeline

• Most deliveries are completed within 2–5 working days.
• Delivery time may vary due to weather, courier delays, or public holidays.

🔍 5. Order Tracking

• A tracking number will be shared once your order is dispatched.
• You can track your parcel using the courier’s official website.

📬 6. Delivery Attempts

• If you're unavailable at the time of delivery, our courier may try again or contact you directly.
• After multiple failed attempts, the order may be returned, and re-shipping charges will apply.

⚠️ 7. Delivery Issues

• Please ensure your address is accurate and complete. We are not responsible for delays due to incorrect addresses.
• If your package is damaged or lost, contact us at info@ahmedsweets.pk and we’ll assist you.

🚫 8. Shipping Limitations

• Due to the perishable nature of our products, we do not deliver to P.O. Boxes or remote areas.
• We will notify you if your area falls outside our delivery coverage.

🌍 9. International Orders

• International shipping is not available at this time.
• Any such orders will be automatically canceled and refunded.

📞 10. Need Help?

For any shipping-related questions or assistance:

• 📧 Email: info@ahmedsweet.com
• 📱 WhatsApp: 03020003456

1. General Queries

Q: How can I place an order?
A: Orders can be placed through our website www.ahmedsweet.com, via WhatsApp at +92 302 0003456, or by calling our customer care team at the same number.
Support is available Monday to Sunday, from 10 AM to 8 PM.

Q: Do you accept custom or bulk orders?
A: Absolutely! We welcome bulk orders for weddings, corporate events, and special occasions.
Please contact us at info@ahmedsweet.com or call +92 302 0003456. Kindly provide at least 5 days’ notice.

Q: What payment methods do you accept?
A: We accept bank transfers and all major credit/debit cards (Visa, Mastercard).
For online orders, payment in advance is required to confirm your order.

Q: How do I know my order is confirmed?
A: After making the payment, send a screenshot of the transaction along with your order details on WhatsApp.
We’ll confirm your order and share the estimated delivery timeline.

Q: Is delivery available in Multan?
A: Yes, but only through FoodPanda. We do not take or deliver orders directly within Multan.

Q: Where are you located?
A: We currently have two outlets in Multan:

• MDA Chowk, Multan
• Model Town Chowk, Multan

2. Delivery Policy

• Coverage: We deliver across Pakistan.
• Delivery Time: 1–3 business days within Pakistan.
• Tracking: A tracking ID will be shared via WhatsApp once your order is dispatched.
• Packaging: All perishable items are packed in insulated boxes to ensure freshness.
  Please inspect your order on arrival and report any issues within 24 hours.

3. Refund Policy

• Eligibility: Refunds are issued only for missing or incorrect items reported within 24 hours of delivery.
• How to Request:
  Email us at info@ahmedsweet.com with your order number and photos of the issue.
• Processing: Once verified, refunds will be processed within 1–3 business days to your original payment method.
• Note: No refunds for:

4. Exchange Policy

• Due to the perishable nature of our products, we do not accept exchanges.
• However, if the error is on our end, we will replace the item at no extra cost.

Eligibility:
Exchanges are allowed for incorrect or damaged items reported within 24 hours of delivery.

How to Request:
Email info@ahmedsweet.com with your order number, photos, and a brief explanation.

Conditions:

• Items must be in original packaging and unopened.
• Once confirmed, replacements will be shipped within 1–3 business days.